Refund and Return Policy

1. All the claims of missing or Misplaced parcels are to be made within 7 days of the delivery.
2. Puffland has to be contacted by phone or email before returning the products.
3. Products damaged or faulty upon arrival are to be reported to Puffland within 7 days of delivery.
4. In any unlikely event if Puffland accidentally misplaced or supplied the buyer any wrong product, the buyer is required to contact the Puffland any misplaced or wrongly supplied should be organized to ship back in an unopened and unused condition.
5. Any item purchased on sale and clearance is non-refundable and non-exchangeable.
6. Electronic products like Vapes mods, vape devices, Dry Vaporizers, Scales, Electronic Grinders, Batteries, Chargers has different warranty periods.
7. Electronic cigarette devices, vape devices, Vaporizers will be accepted for inspection for warranty with a proof of purchase.
8. Warranty only covers manufacturing faults. Puffland can refuse the warranty in case of damage caused by misuse, Incorrect installation or incorrect storage, any accidental or indirect damages.
9. Batteries, scales, chargers and electronic grinders have different life-spans and recharging cycles and they all have different warranty periods please check it with Puffland customer support at info@puffland.nz to agree on return periods.
10. Puffland does not guarantee to accept return or exchange products on change of mind condition. Puffland reserves the right to refuse the return with appropriate reason.
11. The buyer will be liable for the shipping fee in case of return or exchange on change of mind.
12. Once the item is received it will undergo a review and once approved, the buyer will either receive an exchange, credit back or refund.
13. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
14. All the refill vape devices comes with 60 days warranty only and electronic scales comes with 7 days warranty
15. Disposable vapes does not cover under warranty as this is consumable product.
16. Any disposable on special or on sale, we can not refund or return as this is part of deal so please choose wisely. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.